FAQ

Choose the footwear you want, select the available options shown on the product page, add the item to your basket and continue through checkout. Please check your selected size, colour, quantity and contact details before confirming the order.

Yes. Standard delivery is provided without an additional delivery charge. The available delivery service and expected timeframe are shown during the ordering process where applicable.

Orders are normally prepared for dispatch within 1–2 working days after the order has been confirmed. Once dispatched, standard delivery normally takes around 2–5 working days. During unusually busy periods, preparation or delivery may take longer.

Check the size information provided on the relevant product page before ordering. If you are between sizes, compare the available measurements with a pair of footwear you already own. Fit can vary slightly between designs, so the individual product information should be used as the main guide.

If you notice an error in your order, contact us as soon as possible. We can consider a requested change before the order enters preparation. Once an order has been prepared or dispatched, changes may no longer be possible and the normal return or exchange process may apply.

Yes, eligible items can be returned or exchanged in line with the Return and Exchange Policy. Items should be in suitable condition, with their original packaging where provided. The first return or exchange shipment is provided without an additional delivery charge, subject to the applicable policy requirements.

Once an eligible return has been received and checked, an approved refund is normally arranged within 3 working days. After the refund has been issued, the time required for the funds to appear can depend on the payment method and account provider. Please allow up to 7 working days after the refund is issued for the amount to appear.

Please contact us promptly after receiving the order and provide the order reference together with clear photographs where they help explain the issue. We will review the details and advise you on the next step. Please keep the item and its packaging until the matter has been reviewed.

Keep leather footwear clean and dry, allow it to air naturally after use and avoid placing it directly beside strong heat sources. Use suitable leather care products according to their instructions and test any new product on a small, less visible area first. Regular, gentle care can help maintain the appearance and condition of the footwear.

If your question is not covered here, please use the Contact Us page and include your order reference when your enquiry relates to an existing order. A clear description of what you need will help us understand the request and respond with the relevant information.